Return & Refund
KANSA Return Policy
At KANSA, we take pride in the craftsmanship of our genuine leather bags. Every piece is carefully made to meet high standards of quality, durability, and design.
Please Note: We Do Not Offer Refunds.
Due to the nature of our products and our commitment to maintaining product integrity, all sales are final. We encourage you to review product descriptions, sizing, and care instructions carefully before making a purchase.
Exchanges & Store Credit
- While we do not offer refunds, we do allow exchanges or store credit for unused items returned within 14 days of delivery.
- To be eligible for an exchange or credit:
- The item must be unused, in its original condition, with tags and packaging intact.
- You must provide proof of purchase.
- How to Request an Exchange or Store Credit
- Email returns@kansabags.com with your order number, the item you wish to return, and your reason.
- Once approved, we will send return instructions.
- Non-Exchangeable Items
- Final sale or discounted items
- Custom or personalized orders
- Items showing wear, damage, or use
- Damaged or Defective Products
- If you receive a defective or damaged item, please contact support@kansabags.com within 7 days of delivery, including photos and a description of the issue. We will assess the case and arrange a replacement if appropriate.
Privacy Policy
KANSA London, we value the privacy of our users. This privacy policy describes the types of information we collect and how we use it when you access or use our website, mobile application (if applicable), and related services (collectively, the "Service").
1. Information We Collect
We collect several types of information, depending on how you interact with the Service:
- Personal Information: Name, email address, phone number, billing address, shipping address, and generic info (with consent).
- Non-Personal Information: IP address, browser type, device data, usage data, demographic data, etc.
2. How We Collect Information
We collect information in the following ways:
- Directly from you via forms, orders, support, etc.
- Automatically through cookies & tracking technologies.
- From third-party sources with your consent.
3. How We Use Your Information
- To process your orders and transactions.
- To personalize your experience on the Service.
- To send marketing communications (with consent).
- To respond to inquiries and provide support.
- To improve our services and website.
- To comply with legal obligations.
4. Legal Basis for Processing
We process your data based on:
- Consent – For marketing or sensitive data.
- Contract – To fulfil purchase obligations.
- Legitimate Interest – For service improvement or fraud prevention.
- Legal Obligation – Where required by law.
5. Your Data Rights
You have the right to:
- Access your data.
- Request correction or deletion.
- Restrict or object to processing.
- Request data transfer (portability).
To exercise any of these rights, contact us via Section 10.
6. Data Retention
We retain your personal information only as long as necessary to fulfill purposes and comply with legal obligations, after which it is securely deleted.
7. Cookies and Tracking Technologies
We use cookies to improve your experience and analyze usage. You can disable cookies via browser settings, but this may impact some site features.
8. Security
We implement reasonable security measures to protect your data, but no online system is completely secure.
9. Children's Privacy
Our Service is not intended for children under 13. If you believe a child has provided us data, please contact us and we will delete it.
10. Contact Us
If you have any questions or concerns about our Privacy Policy:
Email: customerservices.kansalondon@gmail.com
Address:
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We recommend reviewing this page periodically for any updates.